Help Me with My Account, Orders, and Downloads

Your Account

• Account troubleshooting: User name, password, email address, duplicate accounts
• How long are the links to digital purchases active?
• How to clear your cache
• Your website is hard to use. Your website won't process my order.

Your Orders

• My order still says “Processing”? Why hasn’t my package shipped?
• I need to cancel my order
• I used the wrong shipping address. How can I fix this?
• My 10% discount coupon didn’t work.
• Should I order materials in digital (MP3, PDF) or physical (CD, paper) format?
• I received damaged items

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Downloading Digital Products

• I want to listen to WTM Press audiobooks/MP3s on my device (PC, Mac, laptop, iPhone, Android, Kindle...).
• The Story of the World-3 audiobook is taking a long time to download.
• How do I download my WTM Press .mobi e-book onto my Kindle?
• The Kindle edition of The Ordinary Parent's Guide to Teaching Reading (OPG) is hard to read on my old iPad