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  1. Well-Trained Mind
  2. Help Me with My Account, Orders, and Downloads

Help Me with My Account, Orders, and Downloads

Your Account

  • Account sign-in difficulty: User name, password, email address, duplicate accounts
  • How long are the links to digital purchases active?
  • I'm having trouble placing an order
  • How to clear your cache

Your Orders

  • My order still says “Processing”? Why hasn’t my package shipped?
  • I need to cancel my order
  • I received damaged items
  • I used the wrong shipping address. How can I fix this?
  • Can I use ClassWallet to make my purchase?
  • My 10% discount coupon didn’t work.
See all 8 articles

Downloading Digital Products

  • Downloading MP3s directly to iPhone or iPad
  • I want to listen to WTM Press audiobook MP3s on my device
  • The Story of the World-3 audiobook is taking a long time to download.
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