Help Me with My Account, Orders, and Downloads

Your Account

• Forgot your username?
• Forgot your password?
• I'm having trouble using your website; the website won't process my order.
• How long are the auto-generated links from the website active?
• How to clear your cache
• Can I make a wish-list on your website?

Your Orders

• I need my materials ASAP. What should I do to get them quickly?
• My order still says “Processing”? Why hasn’t my package shipped?
• I need to cancel my order
• My invoice says “Not available” or “Backordered” next to one of the items. What does that mean?
• My 10% discount coupon didn’t work.
• Should I order the printed or the PDF format?

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Downloading Digital Products

• I want to listen to WTM-Press audiobooks on my device (PC, Mac, laptop, iPhone, Android, Kindle...).
• The Story of the World-3 audiobook is taking a long time to download.
• How do I download my Well-Trained Mind Press .mobi purchase onto my Kindle?
• The Kindle format of The Ordinary Parent's Guide to Teaching Reading (OPG) is hard to read on my older iDevice.