Help Me with My Account, Orders, and Downloads

Your Account

• Account sign-in difficulty: User name, password, email address, duplicate accounts
• How long are the links to digital purchases active?
• I'm having trouble placing an order
• How to clear your cache

Your Orders

• My order still says “Processing”? Why hasn’t my package shipped?
• I need to cancel my order
• I received damaged items
• I used the wrong shipping address. How can I fix this?
• Can I use ClassWallet to make my purchase?
• My 10% discount coupon didn’t work.

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Downloading Digital Products

• Downloading MP3s directly to iPhone or iPad
• I want to listen to WTM Press audiobook MP3s on my device
• The Story of the World-3 audiobook is taking a long time to download.