The best way to reach us for the fastest response:
email us using the Submit A Request link.
- Choose the form most relevant to your question and include your phone number and an email address
- If it is relevant to your request, include an order number (it begins with a #w)
- The more complete the information you give us, the faster we can help you.
Schools, co-ops, classroom teachers wishing to use purchase orders, to purchase using school discounts, or to purchase licenses to reproduce student materials should email email@example.com directly. If you need information about licensing, use the link above and select "Licensing."
If you are tax-exempt, email firstname.lastname@example.org to make your purchases.
You can order materials from our website--now including Scratch-and-Dent titles (60% discount, as available).
- Downloadable products (PDF, MP3s) are added to your account as you order them. Physical products come from our fulfillment center, Ware-Pak. Ware-Pak will send you a confirmation email when your package ships. The tracking number is included in the email.
- All of the delivery systems (USPS, FedEx, UPS) have experienced longer-than-usual shipping times since April 2020. The tracking number for your package gets you the best information about delivery times.
- USPS de-prioritizes Media Mail - read more at the link.
You can call us. If we don't answer, please leave a detailed message, including an email address and a phone number where we can reach you. The best way to reach us is through the link at the top of this article. You can also text us at the given phone numbers.
How to Contact Well-Trained Mind Press
To speak to a customer service representative:
Call or text us: 1-804-593-0306*, or Toll-free: 1-877-322-3445.
Our mailing address for Purchase Orders and general correspondence:
The Well-Trained Mind Press
18021 The Glebe Lane
Charles City, VA 23030
Our Customer Service Phone Hours (Eastern Time):
Monday, Wednesday, and Thursday 9AM - 5PM; on Friday, 11AM - 5PM
On Tuesday, our phones are closed. Please Submit A Request for assistance by email, as noted above.
Schools, Charter Schools, Purchase Orders, Licenses
If you wish to open or ask about a purchase order, establish a license to reproduce student materials, or learn about school discounts, email our school specialist at email@example.com.
If you need to return a product, please follow these instructions.
If you need to contact Well-Trained Mind Academy, go to their website, and click Customer Support in the top right corner. The Press and the Academy are separate organizations.
Well-Trained Mind Press Office Closures
- US national holidays except Columbus Day
- June 19th
- Election Day (the first Tuesday after November 1st)
- The week of Thanksgiving. (International Customers: The date of Thanksgiving is set for the fourth Thursday in November, so the specific date varies each year.)
- The week between Christmas Eve (December 24) and January 1, inclusive of these dates and adjacent Saturdays and Sundays.
Offices Closed - 2022
US Independence Day - July 4
Labor Day - September 5
Veterans' Day - November 11
Thanksgiving (one week) - November 20 - November 27
Christmas (one week off; exact dates TBA)
Offices Closed - 2023
New Year's Day - January 2
Martin Luther King Day - January 16
Presidents' Day - February 20
Memorial Day - May 29
Juneteenth - June 19
US Independence Day - July 4
Labor Day - September 4
Veterans' Day - November 10
Thanksgiving (one week) - November 20-24
Christmas (one week off; exact dates TBA but probably December 25-29)