For the fastest response: Submit A Request
Choose the form most relevant to your question. Include your phone number and email address. If it is relevant include your order number (it starts with a #w____). The more information you give us, the faster we can help you.
Schools, co-ops, classroom teachers wishing to use purchase orders, to purchase using school discounts, or with questions regarding orders made through charter schools should email order@welltrainedmind.com directly.
If you need information about classroom licensing, use the link above and select "Licensing."
If you are tax-exempt, email a copy of your tax exempt form to order@welltrainedmind.com and include the tax exempt number on your POs.
Everyone
Order our titles from our website. You can order physical products, digital products and Scratch-and-Dent titles directly from the website using credit or debit cards, or PayPal.
- We add digital products (PDF, MP3s) to your account as you complete your order.
- Physical products come from our fulfillment center, Ware-Pak. Ware-Pak sends you a confirmation email when your package ships. The tracking number is included in this email. All of the delivery systems (USPS, FedEx, UPS) have experienced longer-than-usual shipping times since 2020.
- USPS de-prioritizes Media Mail - read more at the link.
- If you use an Apple email address, whitelist www.welltrainedmind.com in your email account so you receive the auto-send emails confirming purchase and delivering download links.
Call us. If we don't answer, leave a detailed message, including an email address and a phone number where we can reach you. The best way to reach us is through the link at the top of this article. You can also text us at the given phone numbers.
Take a look at the Articles and Videos section of our website, as well as our Help-Center FAQs; you might find your questions answered here. Both places have search fields.
How to Contact Well-Trained Mind Press
To speak to a customer service representative:
Call or text us: 1-804-593-0306*, or Toll-free: 1-877-322-3445.
Fax: 804-829-5704.
Our mailing address for Purchase Orders and general correspondence:
The Well-Trained Mind Press
18021 The Glebe Lane
Charles City, VA 23030
Our Customer Service Phone Hours (Eastern Time):
Monday, Wednesday, and Thursday 9AM - 5PM; on Friday, 11AM - 5PM
On Tuesday, our phones are closed. Please Submit A Request for assistance by email, as noted above.
Schools, Charter Schools, Purchase Orders, Licenses
If you wish to open or ask about a purchase order or learn about school discounts, email our school specialist at order@welltrainedmind.com.
If you need to return a product, please follow these instructions.
If you need to contact Well-Trained Mind Academy, go to their website, and click Customer Support in the top right corner. The Press and the Academy are separate organizations.
Well-Trained Mind Press Office Closures
- US national holidays except Columbus Day
- June 19th
- Election Day (the first Tuesday after November 1st)
- The week of Thanksgiving. (International Customers: The date of Thanksgiving is set for the fourth Thursday in November, so the specific date varies each year.)
- The week between Christmas Eve (December 24) and January 1, inclusive of these dates and adjacent Saturdays and Sundays.
Offices Closed - 2023
Memorial Day - May 29
Juneteenth - June 19
US Independence Day - July 4
Labor Day - September 4
Election Day - November 7
Veterans' Day - November 10
Thanksgiving (one week) - November 20-24
Christmas (one week off; exact dates TBA but probably December 25-29)
Offices Closed - 2024
New Year's Day - January 1
Martin Luther King Day - January 15
Presidents' Day - February 19
Memorial Day - May 27
Juneteenth - June 19
US Independence Day - July 4
Labor Day - September 2
Election Day - November 5
Veterans' Day - November 11
Thanksgiving (one week) - November 25-29
Christmas (one week off; exact dates TBA but probably December 23-27)