For the fastest response: Submit A Request.
Choose the form most relevant to your question. Include your phone number and email address. If it is appropriate, include your order number (it starts with #w____). The more information you give us, the faster we can help you.
Call us. If we don't answer, leave a detailed message, including an email address and a phone number where we can reach you. The best way to contact us is through the link at the top of this article. You can also text us at the given phone number.
Look at the Articles and Videos section of our website and our Help-Center FAQs; you might find your questions answered here. Both places have search fields.
How to Contact Well-Trained Mind Press
To speak to a customer service rep, call us at 1-804-593-0306 or call a toll-free number at 1-877-322-3445.
To send a fax: 804-829-5704.
To send us mail (POs, general correspondence):
The Well-Trained Mind Press
18021 The Glebe Lane
Charles City, VA 23030
Our Customer Service Phone Hours (Eastern Time):
Monday, Wednesday, and Thursday, 9 AM - 5 PM; on Friday, 11 AM - 5 PM
On Tuesday, our phones are closed. Please Submit A Request for assistance by email, as noted above.
Holiday hours and closures may be in effect and are generally stated on our voicemail recording.
To return a product, please follow these instructions.
If you need to contact Well-Trained Mind Academy, go to their website and click on Customer Support in the top right corner. The Press and the Academy are separate organizations.
Well-Trained Mind Press Office Closures
Offices Closed - 2024
New Year's Day - January 1
Martin Luther King Day - January 15
Presidents' Day - February 19
Memorial Day - May 27
Juneteenth - June 19
US Independence Day - July 4
Labor Day - September 2
Election Day - November 5
Veterans' Day - November 11
Thanksgiving (one week) - November 25-29
Christmas (one week off; exact dates TBA but probably December 23-27)