If you are having technical trouble with the website, click here.
If you are having technical trouble with digital products, click here.
If you have an order-related problem, click here.
To return a product, please follow these instructions.
Check out our website Help-Center FAQs and Articles and Videos section.
For the fastest response: Submit A Request.
Choose the form most relevant to your question. Include your phone number and email address. If it is appropriate, include your order number (it starts with #w____). The more information you give us, the faster we can help you.
For customer service: Monday - Friday 9 am - 5 pm EST
Email us: support@welltrainedmind.com
Email prevents a lot of "telephone tag" and allows us to send you comprehensive information contained in our website articles, videos, and FAQs.
Call or Text us: 804-593-0306 or toll-free 877-322-3445
If we don't answer, leave a detailed message, including your full name with spelling, email address, any order number you are referencing, and phone number where we can reach you.
*On Tuesday, our phones are closed. Please Submit A Request for assistance by email, as noted above.
**Holiday hours and closures may be in effect and are generally stated on our voicemail recording.
To send us mail (POs, general correspondence):
The Well-Trained Mind Press
18021 The Glebe Lane
Charles City, VA 23030
To send a fax: 804-829-5704
**2025 WTM Press Office Closures:
Martin Luther King Day - January 15
Presidents' Day - February 17
Memorial Day - May 26
Juneteenth - June 19
US Independence Day - July 4
Labor Day - September 1
Election Day - November 4
Veterans' Day - November 11
Thanksgiving (one week) - November 24-28
Christmas (one week off; exact dates TBA but probably December 22-26)
To contact The Well-Trained Mind Academy:
Call 844-986-9862 or email support@wtmacademy.com
** The Well-Trained Mind Press and The Well-Trained Mind Academy are separate organizations.