The best way to reach us for the fastest response:
email us using the Submit A Request link.
- Choose the form most relevant to your question and include your phone number and an email address
- If it is relevant to your request, include an order number (it begins with a #w)
- The more complete the information you give us, the faster we can help you.
Schools, co-ops, classroom teachers wishing to use purchase orders, to purchase using school discounts, or to purchase licenses to reproduce student materials should email order@welltrainedmind.com directly.
If you are a reseller or tax-exempt, email order@welltrainedmind.com to make your purchases.
Special Update: October 15, 2021
We continue to work under COVID restrictions, and from now until mid-November, we have an all-hands-on-deck project underway. The result will be a big improvement for our customers but the project requires a lot of attention at the moment, so please note the following:
You can still order products from our website.
- Downloadable products (PDF, MP3s) are added to your account as you order
Physical products come from our fulfillment center, Ware-Pak. They will send you a confirmation email when your package ships. The tracking number is included in the email. - All of the delivery systems (USPS, FedEx, UPS) have experienced longer-than-usual shipping times since April 2020. The tracking number for your package gets you the best information about delivery times.
- In busy shipping seasons, the USPS de-prioritizes Media Mail - it can take 4-6 weeks or more for your materials to arrive. We cannot insure Media Mail against damage or loss.
You can still order from our Scratch-and-Dent list--follow the instructions in the link at the top of the list. However, these orders have a lower priority at this time. If you need the products immediately, order from our website. If delivery time is not critical, this is a great option.
You can still call us. If we don't answer, please leave a detailed message, including an email address and a phone number where we can reach you. The best way to reach us is through the link at the top of this article.
Take a look at the Articles and Videos section of our website, as well as our Help-Center FAQs; you might find your questions answered here. Both places have search fields.
How to Contact Well-Trained Mind Press
To speak to a customer service representative:
Phone: 1-804-593-0306*, or Toll-free: 1-877-322-3445. *New as of June 1, 2020.
Fax: 804-829-5704.
Our Customer Service Phone Hours (Eastern Time):
Monday, Wednesday, and Thursday 9AM - 5PM; on Friday, 11AM - 5PM
On Tuesday, our phones are closed. Please Submit A Request for assistance by email, as noted above.
Our mailing address for Purchase Orders and general correspondence:
The Well-Trained Mind Press
18021 The Glebe Lane
Charles City, VA 23030
If you need to return a product, please follow these instructions and use our fulfillment center's mailing address.
Office Closures
- US national holidays except Columbus Day
- June 19th
- Election Day (the first Tuesday after November 1st)
- The week of Thanksgiving. (International Customers: The date of Thanksgiving is set for the fourth Thursday in November, so the specific date varies each year.)
- The week between Christmas Eve (December 24) and January 1, inclusive of these dates and adjacent Saturdays and Sundays.
Dates for 2021
Labor Day - September 6
Election Day - November 2
Veteran's Day - November 11
Thanksgiving - November 25; we will be closed November 19-28
Christmas through New Year's closure dates: Closed starting at noon December 17 through December 27. Open December 28, 29, 30. Closed December 31. Reopen January 3.
Dates for 2022
New Year's Day - December 31, 2021
Martin Luther King Day - January 17
Presidents' Day - February 21
Memorial Day - May 30
Juneteenth - June 19
US Independence Day - July 4
Labor Day - September 5
Veterans' Day - November 11
Thanksgiving (one week off) - November 20 - November 27
Christmas (one week off; exact dates TBD)