**Well-Trained Mind Store** or ** Community Forums**

Store

I do not remember my username.

For your Well-Trained Mind account, the email address you used for your original purchase will be your username.

I want to change my password.

Go to the Well-Trained Mind website. At the top right corner, you will see "ACCOUNT." Click that. When you reach the Account page, click Account Details and follow the instructions to change your password. 

**Some internet providers filter "auto-send" emails, so you do not receive emails with the new password. Read this to make sure this isn't the case.

I have forgotten my password.

Email support@welltrainedmind.com, and we will reset the password for you. Please specify that you need your Well-Trained Mind store password reset. 

I have forgotten my username.

Please email support@welltrainedmind.com and include the following information:

• Full name or names associated with the account
• Possible email addresses
• If you have previous orders, any of the order numbers would help us. (E.g., W123456) 

I entered an incorrect email address when I placed my order.

Send a message to support@welltrainedmind.com, and we can switch it out for you! 

I have duplicate accounts and can only see some of my orders simultaneously.

Email support@welltrainedmind.com. We can merge the accounts, making all purchases available in one location. Tell us the email address you wish to keep as your account identifier.

Forums

I do not remember my username.

Your user name for the Community Forums is the alias you selected; we can also search using the email you used to sign up.  

I have forgotten my password.

Email support@welltrainedmind.com and we will reset the password for you.

I have forgotten my forum username or email address.

Please email support@welltrainedmind.com and let us know the email address you used to sign up or the alias you selected, and we can track down your account.

This may not be possible if you do not remember one or the other. 

I have duplicate forum accounts.

Email support@welltrainedmind.com so we can merge them, making all your posts available in one location. It is forum policy that each user has only one account.

I can't sign in with my username.

Based on security recommendations, we changed the sign-in process. You can use your email address to sign in.  

I signed up as a member, but I still can't post.

Spam-bots have made it necessary for one of our customer service teams to approve the account. This means your membership might take a few minutes or a few days to approve. This depends on the volume of tickets we have active. The busier we are, the longer it takes for routine approvals. Please be patient.