As a courtesy, we do everything we can to cancel the order before it ships,
but we cannot guarantee that we will be able to do so.
To attempt an order cancellation, call Customer Support 804-829-5043 or 877-322-3445 immediately and tell us the order number (#w_____). Or email support@welltrainedmind.com and put "Cancel order #w_____" in the subject line. Email is often more efficient than a telephone call because our Customer Service Reps can try to cancel the order even if we don't connect on the phone.
If we can cancel the order, we will issue you store credit or a refund, depending on the circumstances. Note: we cannot offer a refund on downloaded digital materials, as there really is no way to "return" them, so do not download PDFs or MP3s if you wish to cancel the order and receive a refund.
We will do our best to stop shipment and cancel the order, but the fulfillment center ships packages very quickly. We can't cancel orders that have already been processed for shipping
If the order has already shipped from the fulfillment center, you can return the products for a refund. Shipping costs are not refundable. This article describes our 30-Day Money-Back Guarantee, Return Policy and Process.