I need to cancel my order

Did you place your order within the last hour?

If YES, please call Customer Support 804-829-5043 or 877-322-3445 immediately and tell us the order number.  We will do everything we can to cancel the order before the fulfillment center processes it.  If you placed the order outside of our standard business hours, we may not be able to cancel it before it ships.

If NO, please call Customer Support 804-829-5043 or 877-322-3445 with your order number.  We will check the shipping status and, if possible, cancel the order.  If the order has already shipped, don’t worry.

Our 30-Day Money Back Guarantee means you may return most products when you have received them.  Here is the guarantee:

"We want you to have the very best, and for you to be completely satisfied with every book you purchase from us. If, for any reason, you would like to return an item, return it to us within 30 days, and we’ll give you a complete refund or exchange (minus shipping costs).  Use a trackable, insured shipping methods (not Media Mail).

We cannot accept returns of used items, opened shrink-wrapped items, (Student Pages, Flashcards, and Audiobooks), or downloads that are not duplicate orders.”