As a courtesy, we do everything we can to cancel orders upon request,
but we cannot guarantee that we will be able to do so.
- Email support@welltrainedmind.com and put "Cancel order #w____" in the subject line.
- Call us toll-free at 877-322-3445 or locally 804-593-0306 and tell us the order number (#w_____).
- Or do both; email is often more efficient than leaving a phone message because we can try to cancel the order even if we didn't connect on the phone, so please always email as well if you don't speak directly to a customer service representative.
Digital orders cannot be canceled or refunded if your account shows you have downloaded the item.
We will do our best to stop shipment and cancel the order, but the fulfillment center ships packages very quickly. We can't cancel orders that have already been processed and assigned a tracking number.
If the order has already shipped, please review our 30-Day Money-Back Guarantee, Return Policy and Process.