As a courtesy, we do everything we can to cancel the order before it ships,
but we cannot guarantee that we will be able to do so.
If you placed your order within the last hour, call Customer Support 804-829-5043 or 877-322-3445 immediately and tell us the order number (#w_____). Or email email@example.com and put "Cancel order #w_____" in the subject line.
If we can cancel the order, we will issue you store credit or a refund, depending on the circumstances. Note: we cannot offer a refund on downloaded digital materials, as there really is no way to "return" them, so do not download PDFs or MP3s if you wish to cancel the order and receive a refund.
If you placed your order more than an hour ago or outside our business hours, it is likely that the package has shipped. Call Customer Support 804-829-5043 or 877-322-3445 or email firstname.lastname@example.org anyway. We will do our best to stop shipment and cancel the order.
If the order has already shipped from our fulfillment center, you can return the products for a refund. Shipping costs are not refundable. This article describes our 30-Day Money-Back Guarantee, Return Policy and Process.