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I need to cancel my order

  • Updated

If you placed your order within the last hour, call Customer Support 804-829-5043 or 877-322-3445 immediately and tell us the order number (#w_____).

We do everything we can to cancel the order before it ships.

If we can cancel the order, we will issue you store credit or a refund. Note: we cannot offer a refund on downloaded digital materials, as there really is no way to "return" them, so do not download PDFs or MP3s if you wish to cancel the order and receive a refund.

If you placed your order longer than an hour ago or outside our business hours, it is likely that the package has shipped. Call Customer Support 804-829-5043 or 877-322-3445 anyway. We will do our best to stop shipment so we can cancel the order. 

If the order has already shipped from our fulfillment center, you can return the products for a refund. Shipping costs are not refundable. This article describes our 30-Day Money-Back Guarantee, Return Policy and Process. 

In some cases, it is less expensive for you to stop shipment than it is to return the order. The three main shipping services provide options to change a delivery address or to choose an alternate delivery/holding location. In each case, you sign up for a service with both free and paid options, with some limitations and exclusions.
 
UPS:  MyChoice: https://www.ups.com/us/en/services/tracking/mychoice.page?  
UPS says that without MyChoice service, there are some options on the tracking page:  https://www.ups.com/us/en/help-center/sri/tracking/change-delivery.page 
 
USPS:  Package intercept: https://www.usps.com/manage/package-intercept.htm
This is for domestic shipments. A fee is involved but is likely worth it to avoid time delay and re-ship costs.  USPS does not offer intercept services on Media Mail packages.
 
There are some free options available, automatically, on the tracking screen for some delivery locations. That info is here: https://faq.usps.com/s/article/USPS-Delivery-Instructions-The-Basics
If you are somewhat local to the incorrect address, you can ask that the package be held at the Post Office and pick it up there.  
 
There are options to hold a package or change the address. The price for changing the address varies by location.

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