I received damaged items

Please let us know immediately if you receive damaged goods.  The best way to reach us is through the Submit A Request link located at the top right of your screen.  Here are the phone numbers if you prefer to call:  804-829-5043 or 877-322-3445.

Whether you Submit a Request or make a phone call, please be ready with your name and the order number (it starts with a “w”).  It is helpful if you can provide photos of the damage.

A customer service representative will work with our fulfillment center to figure out what happened in shipping, and to make sure you receive new items.  Please note: If you requested shipment via Media Mail, we cannot replace the damaged items, but we will offer you a coupon for 30% off your next order to help with replacement costs.