Please let us know immediately if you receive damaged goods. A customer service representative will work with you to make sure you receive replacement items. Send an email to email@example.com and include the following information:
- Order number: this should start with "w" if you ordered through our website. If you can't locate this, please include the email associated with your account.
- A brief description of the situation: when the package arrived, the name of the product(s) damaged, the nature of the damage, and any other information you would like to add.
- Any photos you can attach to show the damage to the product and the packaging.