For digital items, the system does not always move past the "processing" stage. Since nothing is to be exported to the warehouse, it stays as processing unless we manually adjust it. This doesn't affect the availability of your products. If you are missing downloads from your account, check out this article.
Physical orders typically ship very soon after they are placed - usually the same day, even within a few hours. Occasionally, the system will skip the step between processing and completion. This does not mean that your order has not shipped. Please look for a shipping notification from Ware-Pak.
It is easy to miss the shipment confirmation because it doesn't come from Well-Trained Mind Press but from Ware-Pak.
The SENDER will be CustomerService@ware-pak. This email is to tell you that the product has shipped. Do not reply to this email. If you need customer service, email Well-Trained Mind Press at firstname.lastname@example.org.
The SUBJECT will be Shipping Confirmation: WTMPress Order.
This confirmation email includes the tracking number so you can find out when to expect delivery of your order.
If you don't see the email in your Inbox, look in the Spam, Junk, or Trash email folders to find this confirmation. If you still do not see the confirmation, make sure to double-check your email address. If it has been verified, check out this article.